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Once an order is placed online, you will receive an automatic email from us confirming your order. If you do not receive this, please contact us immediately and have your order number ready.
Our products are made fresh every week and chemical preservatives are not used. If the product does not smell or look fresh please do not use it and notify us immediately. Take note of the shelf life printed on the product label at the back of the product.
Orders are delivered worldwide from Monday to Friday. Please make sure someone is home to receive your order. Contact us with any special requests at firstname.lastname@example.org.
Please note that we now ship internationally to over 160 countries worldwide. Shipping costs are calculated automatically by weight. For international shipments, use the table as a guide and note that rates are subject to change without notice based on the prevalent exchange rates. To be entitled for free shipping to the US and the UK, your order total must be over $50 (excluding shipping cost)
If we shipped the wrong item to you by mistake, please contact customer care and we will re-ship the correct item at no additional cost. We appreciate your understanding.
Our pick-up option is available on weekdays between 10:00AM and 6:00PM, and on saturdays from 10 – 4pm at our store, the day of your order.
All sales are final. We are also unable to issue refunds and in special circumstances, we may be able to offer you store credit. Some products are made with ingredients that allow the product to melt at body temperature. During the hotter months, these products can get warm in transit and may melt. BathKandy Co. is not responsible if products arrive melted. In most cases, you should be able to pop the products in the fridge or freezer and they are perfectly fine and can still be used. Please note that we are not able to replace or refund these items if they melt in transit. Please keep in mind that if you put them in direct sunlight, they’re going to melt too, so please keep them someplace cool.