1. How long is processing, shipping and handling?
Processing Time: 1-2 business days
Standard Shipping (within Lagos): 2-3 business days
Priority Same Day: Same day delivery. Orders must be placed before 11am to receive them same day.
Outside Lagos: 2-5 business days
**Most items are dispatched within 24 hours however, to calculate delivery time you must add processing time + delivery time = total waiting time.**
Please note that we do not ship out orders from friday – monday to reduce product liability due to the delicate and natural nature of our products.
2. How do I change or cancel my order?
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us and quote your order number.
3. Can I exchange a product after I have bought it or can I get a refund if i do not like my selection?
Due to sanitary reasons, we do not offer refunds or exchanges on purchased products. Under special circumstances, we may offer you the opportunity to make changes to your order or we may issue you store credit. We advise that you send us an email within 2 hours of order placement to make any changes to your order.
4. I made a payment, but my card was charged twice. What should I do?
Most transactions of this nature are reversed by your bank within 24 hours. If not, kindly contact your bank
If you have a question about a product you purchased in our retail store, please call or visit the store where you made the purchase.
We occasionally include product samples when we ship purchased items. Unfortunately are unable to ship samples separately due to the volume of requests we receive.
Yes! Our gift cards are available in denominations of N5,000 and above and may be redeemed in-store only. Gift cards may be delivered to the recipient or may be picked up in our store.
Most products are made with ingredients that allow the product to melt at body temperature. During the hotter months, these products can get warm in transit and may melt. BathKandy is not responsible if products arrive melted. In most cases, you should be able to pop the products into the fridge or freezer and still be able to use them. Please note, we are not able to replace or refund these items if they melt in transit. Keep in mind that if you put them in direct sunlight they’re going to melt too, so please keep them someplace cool.
10. Can I order souvenirs or custom gifts for events?
Absolutely. We create a variety of customized bath and body products for individuals and corporations alike. Please contact us for more details.
11. Can I cancel my Kandy Konfidential subscription?
Kandy Konfidential is a subscription beauty box which means that you pay ahead for the beauty box which is delivered on or before the 15th of every month. Because it is subscription based, you can cancel without penalty before your payment kicks in (this means that you are responsible for making sure that you cancel before your next subscription cycle/payment takes effect). After your subscription kicks in, our default no refunds, no exchange cancellation policy takes effect.
12. How will I know what the contents of the Kandy Konfidential box will be?
This is the beauty of the box! We bank on the element of surprise to select products that will WOW you and leave you pleasantly surprised every month. What we can guarantee is that you will always have products from our major 5 product categories.